No. Currently shiellld.com is the EXCLUSIVE destination for shiellld products.
FREQUENTLY ASKED QUESTIONS
For customer service inquiries only, please E-mail email@example.com
We aim to respond to all E-mails within 24 hours. Please note that this timeframe may be extended during and immediately after launches or holiday sales.
Shipping & Tracking
All packages are shipped via USPS.
All of our shipping is done inhouse from our Southern California warehouse. This allows us to hand pack all of our products and do quality control first hand before shipping them out to our awesome customers. It is extremely important for us to provide the best customer care from logging on to our website to receiving and using our products.
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by shiellld.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
All packages ship via USPS. We aim to process orders the same day, but processing time for orders is usually 1-2 business days. After that, delivery time within the United States is 3-7 business days, and 12-18 business days internationally (Depends on customs clearance). Also, please keep in mind that during holidays or promotional periods, this time may vary. Thank you for your patience.
Please refer to our Shipping Policy.
Shopping & Accounts
No, it is not required. But by setting up an account, you become a shiellld Premium member and have access to order and shipping information. You will also be added to our email list for exclusive updates and offers in the future.
Order confirmations can sometimes take up to 24 business hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at firstname.lastname@example.org with your inquiry.
All product prices listed are in USD.
If you want to change your order please email email@example.com with your order details as soon as possible and we will try and help, however our warehouse army may have already processed and sent it out. (They can't help it. They love to be efficient!)
Unfortunately once the order has been processed, we are not able to change the address. Please make sure to double and triple check your shipping and billing information before placing your order.
To reset your password, go to http://shiellld.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://shiellld.com/account/login
In the unlikely event that a product arrives damaged, we will send a replacement. For damaged/missing product make sure to contact us within 14 days of receiving your package. If we send a different phone model than the one ordered, please do not open package seal. Contact us right away so we can help find you a solution.
For any other reason, unfortunately due to packages being sealed and the protectors having adhesive on them, once the package is opened and/or the protector is used, we are unable to accept the product to be returned. Please refer to our Refund Policy.
Promotion & Discount
For orders of 100 items or more, we can offer you our wholesale discount. E-mail firstname.lastname@example.org for more info.
Yes, we run official giveaways on shiellld.com and on shiellld social channels (@shiellld).
We always willing to share our products with people who have the courage to test our screen protectors to their limits.
For consideration, please reach out to us at email@example.com